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Although Caffe Tech may arrange transport for the customer, Caffe Tech does so merely for the convenience of the customer. The responsibility of the goods transferred to the shipping company once the goods transfer into the shipping Company's possession.
Shipping may be included as specified on the web site. All pricing that includes shipping is for continental Canadian bound shipments. International orders destined outside the United States - will be subject to additional shipping charges by international courier. Small parcel shipment costs destined outside Canada may be calculated by visiting Canada Post. Note that if the regular postal service is chosen, Caffe Tech Canada will not be responsible for items lost.
Typically at CT we attempt to send out all orders within 24 hours and will do our best to insure your product is sent out promptly. We cannot guarantee any delivery dates or times in transit.
All packages shipped outside of the Canada are considered international. In some cases, where machines are shipped to or transported outside of Canada, warranties are the responsibility of the Manufacturer or Manufacturer's agent.
Orders will be shipped with verification of shipping costs at the time that the order is processed. The cost does not include customs fees, brokerage charges or any other associated fees, which are the sole responsibility of customers at time of delivery. Should these fees not be collectible at the time that the package is delivered and the fees are billed back to the CT - then CT reserves the right to charge the customer for the resulting charges.
Customers are responsible for all return ship costs involved with defective merchandise.
Customers are responsible for all shipping and any other delivery fees associated with delivery of the package unless otherwise specified.
It is the responsibility of the customer to receive the equipment and inspect the package for any neglect or damage resulting from the transport company. Noticeable signs may include discoloring of boxes, holes, indentations in the styrofoam and other soft material packing. Please note the damages on the signed copy of the waybill and ensure that the driver clearly understands that you are signing the goods as "Damaged Goods".
Upon acceptance of the damages (usually the form of claim number) and following compensation paid to the customer, (which could take between 3 and 5 weeks) then a replacement machine will be sent out with shipping charges not included.
Note: no replacement machines can send out without full payment being received for the replacement machine. Compensation of the damaged machine is the responsibility of the shipping company.
The Machine must eventually be sent back or dealt with in some fashion with the Transport Co. It is very important to ensure that you keep all packaging (boxes, shipping labels, peanuts, etc.). In the event of a Damaged Shipment, you should call the shipper.
Please also review UPS Terms & Conditions and FedEx Terms & Conditions.
Note: The transport company is responsible for all return shipping costs involved with damaged orders resulting from shippers negligence.
Insurance is mandatory! You will be charged for shipping at the time of checkout.
Damage resulting from manufacturer's packaging, or lack thereof, will not be the responsibility of CT. Double boxes for certain products will be implemented at the discretion of Caffe Tech.